FAQ
FAQ
At Collectio we represent leading artists from the current art scene, both emerging and established. At Collectio you can trust that each artist has been selected for the quality of their work, research and long-term potential.
We currently have a showroom office located at Nueva Costanera 3848. If you would like to see a particular piece of work, please contact us to arrange a visit.
Through our web platform we offer card payment in 3 interest-free installments. If you need more facilities, contact us to see another option.
If the purchase is a work that does not require framing, delivery would be between 2 - 7 business days within the Metropolitan Region once the purchase is made.
If the purchased artwork needs to be framed, it will take between 5 - 10 business days within the Metropolitan Region once the purchase is made.
If you need the work done as soon as possible, contact us and we will see how to help you.
We deliver free of charge in Providencia, Vitacura, Ñuñoa, Las Condes, La Reina and Lo Barnechea. Outside of these municipalities, the delivery costs $5,000. If it is outside of the Metropolitan Region, it will be sent by paying in the agreed service.
Yes, we ship internationally. For more information on shipping and payment, please write to us at info@collectio-collectio.com
If you are not satisfied with your purchase, we offer the possibility of a refund within the first 3 business days after the artwork has been delivered.
Each work is sent with a certificate of authenticity signed by the artist. The certificate includes details of the work such as name, dimensions and technique. If you are starting a collection, we recommend that you keep this certificate to certify the acquisition of this work. Regarding artists residing outside of Chile, in some cases it will take us a little longer to deliver the certificate.
You can see the frames in detail in the "Framing" section.
At Collectio we seek to bring our artists closer to those who are interested in learning about their work. If you would like to arrange a visit to the workshop, write to us at info@collectio-collectio.com or +56 9 34229938 and we can arrange a visit.
For special dimensions or orders please contact us at info@collectio-collectio.com or +56 9 34229938.
Payments, Shipping and Returns
You can pay through our platform via web pay with 3 installments at cash price or electronic transfer. If you need more installments, contact us to see the payment possibility.
We personally deliver the work to the agreed place. Deliveries are free in Providencia, Vitacura, Ñuñoa, Las Condes, La Reina and Lo Barnechea. Outside of these municipalities, the delivery costs $5,000. If it is outside the Metropolitan Region, it will be sent for payment at the agreed service.
We also ship internationally. For shipping and payment information, please write to us at info@collectio-collectio.com
If you are not satisfied with your purchase, we offer the possibility of a refund within the first 3 business days after the artwork has been delivered.
Framed
At Collectio we work with frames in:
Mañío wood
Black Lacquer
White Lacquer
Aluminum Lead
Black Aluminum
If you want your work with anti-reflective UV glass, you can request it directly from us.
Framed with mat
The mat adds a white border with a bevel cut to the edge of the print or artwork. If the artwork has a signature or edition number, the mat is outside of that.
Framed Floating
When the work is framed floating, it can be seen in its entirety, appreciating the edges and quality of the paper. It is recommended for original drawings, paintings and works with manually cut papers.
When the piece is floating, approx. 4 cm is added on each side for the appreciation of this technique.
Framed in Box
Box framing allows for distance between the work and the glass, to better appreciate the textures and the handwork of the work.
The space between the work and the glass is generally 0.5 cm.
Terms and Conditions
Access to and use of this website is governed by the terms and conditions described below, as well as by the legislation applicable to it in the Republic of Chile and, without reference to those or this, by the generally accepted standards for electronic commerce. Consequently, all visits and all purchases and sales made on this site, as well as their legal effects, will be governed by these rules and subject to the legislation and standards indicated.
The terms and conditions described herein shall be deemed to form part of all purchases and sales carried out or concluded through the offer and marketing systems included in this website between the users of this site, hereinafter also interchangeably referred to as the “User/s”, the “Consumer/s” or the “Client/s”, and Collectio Spa, hereinafter the “Company”, which is the owner and administrator of the website www.collectio-collectio.com , hereinafter the “site”.
Acceptance of the Terms and Conditions is an essential requirement for making a purchase on the Site. By accepting these Terms and Conditions, users declare that they have been informed of them in a clear, understandable and unequivocal manner, and that they have had the opportunity to store and print them.
For all legal purposes and so that users of the Site can communicate with the company ("Collectio Spa"), Mr. Constanza Casas Rehren is designated as legal representative, domiciled for these purposes at Alto Palena 1252, commune of Vitacura, city of Santiago. Contact email: constanza@collectio-collectio.com. Contact phone number: 934229938
The Company will inform, in an unequivocal and easily accessible manner, the steps that the Customer must follow to acquire the products offered through this site, and will inform him/her via email once the request to purchase the product is received. This request will go through a process of validating the Customer's data, collecting the products of the order based on the available stock and, finally, the sale will be closed by issuing the corresponding document, which will be sent to the Customer together with the dispatch of his/her order. The mere fact that the User follows the steps indicated for such purposes on this site to make a purchase, is equivalent to accepting that the Company has effectively complied with the conditions contained in this clause. It will also indicate its postal or electronic address and the technical means available to the Consumer to identify and correct errors in the shipment or in his/her personal data.
Users shall enjoy all rights granted to them by the consumer protection legislation in force in Chile, as well as those granted in these terms and conditions. Simply visiting this site, where certain goods are offered, does not impose any obligation on Users, unless they have unequivocally accepted the conditions offered by the Company, in the manner indicated in these terms and conditions.
The personal data provided by Users may only be used by the Company to complete sales contracts, receive payments and improve the work of information and marketing of products and services with Users, and may not be provided to third parties not related to the Company. The User will always have the right to information, rectification and cancellation of his/her personal data in accordance with the law.
The Consumer has the right to demand the exchange of a defective product or the refund of the price paid for it in case it is damaged or is not what was expected, within a maximum period of 2 business days, and under its legal or voluntary guarantees, in accordance with the law on the protection of consumer rights, by sending an email to info@collectio-collectio.com , so that the product is collected from the customer's address. The collection will have a shipping cost for the customer in the case of a shipment outside the Metropolitan Region, and the customer must present the respective purchase receipt or exchange ticket.
In sales made through this site, the Consumer may withdraw from the contract entered into, within a maximum period of 2 business days from the date on which the purchase is delivered to the customer.
In sales made on this site, the Company will inform the User of its email address and the technical means available to identify and correct errors in the delivery or in its data; and, if the electronic document in which the contract is formalized is archived, how it will be accessible to the Consumer. These obligations will be deemed fulfilled by the fact that the User follows the steps indicated on the site to make a particular purchase.
Unless otherwise indicated for specific cases or offers, the products offered on this site may only be paid for with:
Bank credit cards authorized for consumption, issued in Chile. The use of the aforementioned cards will be subject to the provisions of these Terms and Conditions and, in relation to their issuer, to the provisions of the respective Opening Contracts and Rules of Use. In the event of a contradiction, the provisions of the latter instrument will prevail;
Redcompra cards enabled for consumption, issued in Chile. The use of the aforementioned cards will be subject to the provisions of these Terms and Conditions and, in relation to their issuer, to the provisions of the respective Opening Contracts and Rules of Use. In the event of a contradiction, the provisions of the latter instrument will prevail;
Bank debit cards enabled for consumption, issued in Chile. The use of the aforementioned cards will be subject to the provisions of these Terms and Conditions and, in relation to their issuer, to the provisions of the respective Opening Contracts and Rules of Use. In the event of a contradiction, the provisions of the latter instrument will prevail;
Furthermore, in the case of bank credit and debit cards accepted on this site, the aspects relating to these, such as the date of issue, expiration, limit, blocks, etc., will be governed by the respective Opening Contract and Rules of Use, such that the Company will not have any liability in any of the aspects indicated. The site may indicate certain purchase conditions depending on the payment method used by the user.
Electronic transfer to the current account informed by the Company to the User at the time of confirmation of the transaction to be carried out between said parties, when the requirements indicated in clause X below have been met.
For security reasons, in the event of any irregularity in the transactions carried out by Users through this site, the Company may contact Customers by telephone or email in order to corroborate their data and try to prevent possible fraud.
On this site, the Company will offer Users certain goods, which may be accepted by them electronically, using the mechanisms that the site itself offers for this purpose. The acceptance of the offer by the User will be binding on the Company provided that it confirms the transaction, for which it will verify:
That, at the time of accepting the offer, the species are in stock; That the data registered by the Client on the site coincide with those provided when accepting the offer; That the payment method offered by the User is validated and accepted.
In order to inform the User of this confirmation, the Company must send a written confirmation to the same email address that the User has registered when accepting the offer, or by any means of communication that guarantees the due and timely knowledge of the Consumer, which will be indicated in advance on the same site. The consent will be deemed to have been formed and the transaction will be binding on the parties from the moment that said written confirmation is sent to the User, in the manner indicated and in the place where it was issued.
Products purchased on this site will be subject to the shipping and delivery conditions chosen by the User and available on the site. Information on the shipping location is the sole responsibility of the User.
Any products that have the warning "Dispatch only in Metropolitan Region" cannot be shipped to regions.
The prices offered will be available as long as they appear on the site. The Company may modify the information given on this site, including that relating to merchandise, prices, stocks and conditions, at any time and without prior notice, until it receives acceptance from the Consumer, which will be binding on the Company, provided that said acceptance has been confirmed by it in accordance with the procedure indicated in number X above.
The Company declines any responsibility for the information provided on other websites linked to this site. The Company does not control or exercise any type of supervision when including the link on them, assuming that their contents comply with the current and applicable legislation in each case.
However, the use of links to other sites does not in any way imply any responsibility for or appropriation by the Company of the content of said sites. The Company does not carry out any work with respect to the supervision or approval of the content and information contained on said sites. We advise visitors to said sites to act with caution and to consult the terms and conditions set out on said web pages. The Company will not be liable for any damages that may be related to the operation, availability and continuity of the linked sites.
The texts, images, logos, distinctive signs, sounds, animations, videos, source codes and other content included in this site are the property of the Company, or it has, where applicable, the right to reproduce them and, in this sense, they constitute assets protected by current and applicable intellectual and industrial property legislation.
Any transmission, distribution, reproduction or storage, in whole or in part, of the contents stored on this site is prohibited unless the owner of the same has given prior and express consent. However, Users may reproduce or store the contents of the site for their exclusive personal use, although the reproduction of elements or contents of the site for profit or commercial purposes is expressly and strictly prohibited.
Any dispute arising between Users and the Company in relation to the interpretation and compliance with these general terms and conditions, and the purchases and sales that said parties enter into under them, will be submitted to and resolved by the Ordinary Courts of Justice of Santiago, to whose jurisdiction and competence the Users and the Company expressly submit. Likewise, for all legal purposes that may be applicable, these terms and conditions will be governed by the laws of the Republic of Chile that are applicable in each specific case.